Lee E Zvd

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Verified Reviewer
| map-marker Sumner, Washington

I can't get anyone to call me for tech support. Have been waiting 2 weeks.

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No direct number on their website. You have to leave your phone number, but so far no call. I've been waiting for a call for over 2 weeks. Still waiting!
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Loss:
$500
Pros:
  • Fair price
Cons:
  • Lack of technical support
  • Product failed in one year

Preferred solution: replacement item

Kevin C Yji
map-marker Grove City, Ohio

Your service sucks i've been trying to get an answer to a problem for 3 days now and no response

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answers {{Redacted}} good lusk
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Preferred solution: an answer

User's recommendation: good luck

Jack S Dxe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Warranty

Bought a spa and the thing shocks you when your in it ,they will not answer there phone or give you a call back to get warranty done. Me and my wife both have heart conditions this thing could have killed us!never by from them
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Cons:
  • Warranty

Preferred solution: Deliver product or service ordered

User's recommendation: Never by there product

Twana R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Madison, Mississippi

Bestway rent to own

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Bestway in corinth ms is so wrong i had been buying a TV threw them and a family member said it started to smoke and then the screen busted and the basically out right called me a liar and refusing to fix it and told me i was responsible to pay for it anyways so im on strike against them and if they want the money for the tv they will fix something that was not my fault it busted
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Cheryl G Goy
map-marker Phoenix, Arizona

Charged me double shipping for 2 plastic fins

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I ordered and received a Bestway inflatable Stand Up Paddle board two years ago. The fin recently broke so I just ordered two replacement fins for my SUP. I wanted to have an extra in case it breaks again. I enjoy using my SUP because it is a great fun workout and I miss using it since the fin has been broken. I prefer not to be unable to use my SUP for any extended period of time. The cost of the fins were $7.99 each which I think is probably very reasonable. While they charge $7.96 to ship one fin, they are charging almost $16 to ship two fins. The girl who took my order confirmed that this would indeed be the cost. She didn't seem to care whether I purchased one or two items. I spent a great deal of time scouring the internet and could not find these fins anywhere else. Not even on the Beltway website. The fins are just two small lightweight pieces of plastic that certainly weigh significantly less than 8 ounces! It probably does not cost them a penny more to ship two of them. I feel like I was ripped off!
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Loss:
$8
Pros:
  • Value for the money
Cons:
  • Excessive shipping charge
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Madison, Wisconsin

Short Review on July&nbs-04:00;08,&nbs-04:00;2016

Spa is a peice of junk. Nothing but trouble with it and customer service is not helpful at all. Would not recomend a coleman lazy spa to anyone.
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Reason of review:
Bad quality
Anonymous
map-marker Tucker, Georgia

Bestway North America Pump Review from Tucker, Georgia

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Called bestway over a month ago because the pump I bought for my pool did not circulate the water. They told me to send them pictures so I did. After not hearing from them I called back and was told that I needed to send another picture of the cord cut so I did that. A week later I called to check the status and they told me they were now out of stock and they would have more and then the week. So I called back and once again they are out of stock. This has gone on for over a month and I still haven't received anything. My pool is green, I'm scared to see what is going to cost me in chemicals to even get it clear. So I called today just to find out they're out of stock still. Then someone called me back and told me the warehouse had a pump that they could send to me but it was missing parts. I have never went out of my way to send a review but this is ridiculous. Here it is one of the hottest months of the year my child gets to look at a green pool. Not only will I never shop with them again but I'll warn everyone I know not to either.
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Reason of review:
Poor customer service
Anonymous
map-marker Madison, Georgia

Pool Review

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Bought a rectangular pool and pump lasted a,week and im still trying to get replacement under warranty and pump is cheap made
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Reason of review:
Warranty issue
Anonymous
map-marker Orlando, Florida

Coleman Lay Z Spa by Bestway Garbage Product No Support

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Same old story, $500 Spa, heater fails after a few months, promised a replacement for the Chinese hunk of garbage, and then the run around starts. The product is garbage and customer service at Bestway is a joke. You are a fool if you ever do business with Bestway, they sell over priced poorly made products and will not stand by what they sell or their warranty. All they want is your money. My advice is to never buy any Bestway product and don't be fooled by them calling it a Coleman product, like the Coleman Lay Z Spa, its all the same cheap rubbish
View full review
Loss:
$500
Cons:
  • Customer service lies
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Conway, South Carolina

Spa not heating.

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I got this (spa) as a xmas gift here in 2014...I noticed water was not heating.Contacted the customer service # only to be forwarded to another...After multiple attempts i got some help. I was advised to send the company a picture of the power cord cut at the pump and a picture of receipt. I did so and 4 weeks later still no pump...What kinda bull *** is this? My parents spent 500.00 dollars on this. And i was sorta reluctant to ask for receipt because it was a gift. I'm gonna wait a little longer then get a attorney if i have to.. Don't buy this ***.
View full review
Loss:
$500
Cons:
  • Lack of warranty service
Reason of review:
Damaged or defective

Preferred solution: Full refund

1 comment
Guest

Did they eventually reimburse you? I recently purchased one and the pump isn't working they directed me to cut the cord as well I am hesitant to do so

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